Our order management dashboards and analysis tools let you know in real-time who’s performing and who’s not in your call center so you maintain peak productivity. The real-time availability of agent performance data, coupled with time card records and built-in commission plans provide you with actual close rates, costs and revenue information to make timely knowledgeable decisions.
The OrderLogix Script-Interaction-Manager lets you get new agents on the phone fast. With reduced training time, you’ll have new hires answering calls and closing sales in less time.
OrderLogix provides real-time integration with most leading phone platforms, (hosted and on premise), which allows you to take advantage of time saving automated customer lookup and scripting features for accurate and consistent reporting and performance.
Streamlining your human resource management processes reduces costs, improves employee satisfaction, and adds valuable labor costs insights to your sales reports.